Smart Bro, the Internet connection service formerly known as Smart Wi-fi is again enduring a big bout of criticisms from its subscribers. Im sure you have seen big billboards and TV commercials about this product. Smart will provide you a modem that let’s you connect to the Internet anywhere you like and anytime you need to surf, just plug it into the USB port of your PC, and you’ll get connected in a flash.
The idea of being able to connect to the internet anywhere is appealing to freelancers and to people who are always on the go like me. When I saw someone using Smar Bro in Starbucks Eastwood City, I immediately asked the person if the connection is good. After getting a good feedback, I quickly went to the nearest Smart Wireless center which is in Araneta Center. There is a wide variety of opinions about Smart Bro service but what matters to me is that…
Smart Bro Still Delivers
Not for everyone but a good number of its subscribers are satisfied by Smart Bro’s service. That includes me. Sure there are some times when I’d like to kick myself for succumbing to the lock-in period that it imposed. But if I’d be asked to sum it all up, the number of times that I’ve let out a sigh of relief compared to the number of times Smart Bro let me down, the times when it sticked it out for me still stood out.
Costly? Not Really
Smart Bro is one of the most inexpensive broadband connection in the Philippines. No, this is not a paid or sponsored review (but ill be happy if Smart will Sponsor me:) LOL). It’s the truth so far. This is because from where I am the next most reliable broadband connection provider costs about Php300 more than its Smart Bro counterpart plan. Total initial payment is P4500 with FREE P30 broadband load. Broadband Internet use is P10 for every 30 minutes.
Customer Service So-So
If you’d perform an online search of Smart Bro reviews, you will see that one of its let-downs is its customer service department. Although I can’t totally say that I find Smart Bro customer service bad, I also can not say that it’s good enough. I’ve only tried the direct-to-the-counter customer service and although I’m glad that the representative who talked to me looked sincere enough, he does not seem so sure of what he’s talking about.
How about you? How do you find Smart Bro’s service?
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7:31 am on June 23rd, 2008
thanks for this post
5:46 pm on June 23rd, 2008
Hm, cool gadget!
6:06 pm on June 24th, 2008
I quickly went to the nearest Smart Wireless centre which is in Araneta Enter. There is a wide variety of opinions about Smart Bro service but what matters to me is that…
1:06 am on June 25th, 2008
i think i will go grab one of this.. looks really good.
11:31 pm on June 25th, 2008
it should solve itself yeah! Totally!!
3:16 pm on June 26th, 2008
Thanks for the post. Its nice. Really cool gadget. I think I’ll grab one soon.
6:46 am on July 18th, 2008
I have using that gadget for a month, it’s really good
8:56 pm on July 24th, 2008
[...] If you’d perform an online search of Smart Bro reviews, you will see that one of its let-downs is its customer service department. Although I can’t totally say that I find Smart Bro customer service bad, I also can not say that it’s good enough. Read More. [...]
11:35 pm on January 7th, 2009
SmartBro is evil. Gusto lang nila kunin ang pera mo. I asked my mother to subscribe in SmartBro pero nilagay niya na name sa akin, then siya yong representative ko, ok lang daw yon sabi ng SmartBro. Tinggap nila yong cash kahit walang authorization letter from me, pero di na tuloy yong installation dahil marami pa silang alibi.
Pinakuha ko sa Mama ko ang cash, sabi ng SmartBro kailangan daw ako mismo, kahit ang Mama ko ang representative. Corrupt ang SmartBro!!! wag kayo tuloy magsubscribe sa SmartBro. Mastress lang kayo…
2:56 pm on May 21st, 2009
Hi guys, wala naman ako problem sa DSL internet namin. By thje way PLDT mydsl me here. Buti na lang di ako nagpakabit nang SMART Broken kasi yun ang first choice nung pumunta ako sa megamall 5th floor then i try pldt kasi need kasi namin may bundle na landline for business growth and may landline kami na unlimited. nag-apply ako march 26 nakabitan ako 1 month later that april 26 excactly then so far i have no problem at all. yung una XP pa gamit ko eto ginawa ko, di ko pa kasi alam yun technology or intel na to but guys it really helps a lot i am a tech genius. eto gawin nyo para di kayo dc palagi.
1. go to bios yung pagka start nang computer then yung may processor details, harddisk, then press del or f8 basta makapasok ka sa menu.
2. then go to your integrated devices yung settings nang LAN.
3. then go to MAC address and enable this.
4. put 00000000 basta zero lang lagay nyu.
5. MAGIC boi ok na internet mo. wala nang putulan.
(note di pwede and walang settings pag LUMA ANG COMPUTER nyo wag na TRY! kasi walang settings yun sa integrated bios.)
its works rin sa pinsan ko kasi sinubukan namin sa kanya yung connection ko sa DSL then inextend ko yung landline cord sa bahay nila then pagkastart nang pc nilang bulok na intel via board na dual core daw. (note di ako naninira pero dont brag na dual core pc nyu kampante na kau. any ways i am using vista to the fullest tignan lang natin kung kaya nila maglaro nang crysis sa vista. anyways go back to the topic.
i just tweak the bios in MAC ADDRESS setting and enable it then add 0000000. (note basta pindot lang nang zero to ok!
WALA MAGIC wala nang DC try nyo sa SMART NYO baka yun LANG ang problem. kasi ganun rin ako dati in the old days but i upgraded to next level hehehehe.
First step pa lang un guys marami pa ako ginawa para maabot yung required speeds.
1. bios mac settings
2. Eliminate yun QOS (required advance user intervention) try nyo na lang i search
3. Dsl accelarator
4. yun lang mga guys. surf na.
About me tulad nyo mga guys 384 kbps rin ako then, naka vista (no problem w/ me) whether its xp or vista kau try nyo sinasabi ko kasi its research guys gumana sa kabitbahay ko. na reproduce ko yung results. Basta i-try nu lang walang mawawala.
i have downloaded 20 gig of tons of files, i have played ran 24/7 then at the same time downloading kaya naaawa rin ako sa inyo mga guys NOT REALIZING THE FULL POTENTIAL OF YOUR COMPUTER AND YOUR INTERNET CONNECTION GRANTING ANG MAY PROBLEM AY SA ISP. I SUPPORET U GUYS. Thanks kahit mahaba.
Email me if its works. king_2305@yahoo.com
8:50 pm on September 18th, 2009
smart bro lock-in-period is 12 mos or 1 year… but im pround to be and still a subscriber of this for exactly 52 mos or 2 years& 4 mos.. why.? i never regret choosing smart bro as my isp..im an online gamer , and 1 thing i have to consider is the reliability and stability of the connection which Smartbro never fails me..
yah i know the time i subscribe speed over price was 384kbps (48KB/s) @ Php999
compare to other network which is at that time is/was 512kbps +” LandLine” @ 999 as well.. if you will look at the market way… you will get plenty of benefit on the other network… but i will tell you.. there Internet connection on our location sucks.. it always DCed..even in our office…not like smart bro….the best isp so far.. and right idk if its a network glitch but from regular DL rate of 48KB/s .. right now im consistently experiencing a stream of 88KB/s maybe from 384 regular bandwidth from php999 subscriber they upgraded it to 768Kbps…..wat ever it is. im so happy and contented…
smartbro ur the best
(well except for billing… hehehe..my bills arrived so late)
6:32 pm on January 15th, 2010
yun po bang sms service sa smart bro na post paid included na sa plan or me additional payment for that?salamat