I was busy last year and I totally neglected almost all of the checks from several affiliate programs that needed to be deposited. Last friday, I finally got the chance to visit my bank in Acropolis near Eastwood to deposit my affiliate payment checks.
After filling out the deposit form, the bank clerk noticed that two checks from Adbritewere already considered void since it was issued more than 180 days ago and as stated infront of the check, “Checks that are not deposted after 180 days will be considered Void”. I kept the check and decided to email Adbrite Help Desk to check if I can request for a check replacement.
It took more than 48 hours before they got back to me only to find out that I can no longer get the affiliate payment and they will no longer reissue another set of checks. Heres the email that I got from them :
Thank you for contacting AdBrite.
We are sorry to inform you that checks that are outstanding after 6 months, from the date of issue, will be voided and ineligible for re-deposit or reissue. You can find our Check Reissue Policy in our searchable FAQ section “Rules & Policies”, or you can visit the following link:
If you have any additional questions or concerns, please do not hesitate to contact us.
AdBrite Customer Support
Lesson Learned?Always deposit checks as soon as you receive them and always read the Rules and Policies of Affiliate Programs.
Two days later, I got an email from Adbrite informing me that the checks will be reissued and it will be added to my affiliate payments next month. Here’s the message :
You recently contacted us regarding the re-issue of two checks that were greater than 180 days old. We have reviewed the issue further and will reissue the payments.
The amount will be included in the next check cycle. I apologize if this had caused you a negative experience. We appreciate your business, and want you to enjoy your experience with AdBrite.
If you have any additional questions, please do not hesitate to contact us.
AdBrite Customer Support
Lesson Learned? Admit your fault, try to request and escalate the issue in a very professional manner; who knows they may grant your request:)
I was about to remove all the Adbrite Ad placements in all my blogs but after this development, I will definitely use Adbrite more and recommend it to my friends. They still manage to apologize even though It’s actually my fault. I would like to thank Adbrite for being so considerate by reissuing the checks amounting to $295.39, you have proved that Customer Service is King.