The call center industry in the Philippines, dubbed as the “sunshine industry” because of its spectacular growth, is now being feared as possibly a bubble industry as well. With analysts predicting the downfall of the call center industry possibly sooner than later due to stiff global competition, will the latest trend of home based call center startups have the same fate?
An individual may have his own home based call center in the Philippines for as low as Php 9,600.00. Requirements would only include a desktop computer and Internet connection. Training would be provided by the company.
As to what kind of individual is best suited for this job opportunity, one may base this on the job specifications provided by the Team 1 Alliance International Inc., the firm credited of pioneering the home-based call center industry in the Philippines.
The company described qualified individuals to be at least 18 years of age and with adequate English and computer proficiency. Team 1 Alliance had also chosen to accept even individuals without prior call center experience as well. Afterwards, qualified applicants would be trained by the company and provided with their own computer equipment and software, a list of qualified customers and saleable products.
As of now, little statistics or news is available to gauge the success rate of home based call centers. Considering, however, the fact that these call centers will still earn in dollars, profitability may probably better than other locally sourced home-based opportunities. Interested individuals must beware, however, of business offers that are not backed up with proper licensing as these may simply yet another strategy of con artists to embezzle their hard-earned money.
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